Frequently Asked Questions
You can contact our customer service team by phone or email. Our phone number and email address are listed on our website’s Contact page. Additionally, you can reach out to us through social media or our website’s live chat feature.
We recommend sending an email to our customer service team, as this allows us to respond to your inquiry in a timely and efficient manner. However, if you have an urgent matter, please call us at the phone number listed on our website.
We strive to respond to all inquiries within 24 hours, but please allow up to 48 hours for a response during peak seasons.
If you encounter any issues with a property during your stay, please contact the property owner or manager immediately. If the issue cannot be resolved, please contact us and we will do our best to assist you.
Refund policies vary depending on the property you book. Please check the property listing for specific refund policies. If you need further assistance, please contact us.
Yes, our Standard Travel Insurance at 7% of total trip cost, protects your vacation up to 100% for covered reasons like illness, injury, natural disasters, delays and more.